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FAQ

All DOUXO® products

How can phytosphingosine reach the skin when applied on hair?

Thanks to an anionic excipient, the active ingredients are fixed to the skin by electrostatic bonds. Phytosphingosine is lipophilic and later migrates to the surface lipidic film covering the skin and hairs. It can then enter the intercellular lipid cement

If a cat licks it is it poisonous?

No, DOUXO® products can safely be used on dogs and cats even if they lick their coats when it’s dry.

Should a person wear gloves to apply?

It is not necessary to wear gloves to apply our DOUXO® products. Washing hands is recommended after using shampoos and mousses to remove remaining product as you would do for any other vet product.

If you are sensitive to one of the ingredients or to any of the excipients, do not use the products. 

Can I use DOUXO® Seb Shampoo or DOUXO® Calm Shampoo in the long term as a maintenance shampoo?

Yes, they can be used safely in the long term. Both products contain active ingredients which help in protecting the skin barrier ecosystem and maintaining skin balance.

For an irritated and sensitive skin, we recommend DOUXO® Calm, and for a oily or flaky skin we recommend DOUXO® Seb. 

What is the shelf life of the DOUXO® products after opening?

DOUXO® Seb Spot-on pipettes are stable for up to 10 days after opening. DOUXO®  Pads will stay wet for 3 months after opening. All other DOUXO® products remain stable as indicated on the label.  

Is it contraindicated with medicines?

No, there is no contraindication with medicines, whether topical, oral or injectable.

Is it safe to apply on puppies and kittens?

Puppies and kittens become hypothermic quickly. Use appropriate quantity of shampoo/mousse. Keep the animal warm at all times making sure they are completely dry. For further advice on the product, please consult your local veterinarian.

How many applications do you get out of one bottle of mousse?

There are approximately 150 pumps in a bottle.

Question about DOUXO® labelling

Why are there signs on DOUXO® labels?

Question of regulation. There are no cosmetics  in veterinary medicine. As there is no specific regulation, they are considered as chemical mixtures (e.g. as detergent) and that’s why the product packaging of all skin care products can have warning signs.

Some hazardous signs appear on some labels. How can it be safe to put on my pet or on my hands?

Those signs are a warning for irritation in eyes and impact on the environment for people who don’t bath their pet in a bathtub.

All our DOUXO® products have been tested on skin with an official test (Prediskin = In vitro Skin Irritation: Reconstructed Human Epidermis Test Method) which permits to avoid any warnings about skin contact. Those products have been tested in several clinical studies (7 different studies, 287 dogs in total) and have been sold in the USA and France since 2006. You can consider that they have been very-well tested.

What happens if I get it in my pet’s eyes?

Follow the labels instructions: rinse immediately with plenty of water. Please seek advice from your veterinarian and show them the bottle.

Why would I put an irritant on already itchy & irritated skin?

It’s only irritant for the eyes like human cosmetics. Our safety on itchy and irritated skin has been proven in our clinical studies.

DOUXO® Mousse

What is the base of DOUXO® Mousse?

The base of DOUXO® Mousse is either a micellar solution (DOUXO®  Pyo  and Seb) or an emulsion (DOUXO® Calm). They all contain foaming ingredients but what creates the foam is the special pump delivery system.

There is no gas in the bottle so the delivery is silent and doesn’t frightened your pet. 

Does it contain alcohol?

No, there is no alcohol in any of the DOUXO® Mousse products. 

Will it make an animal greasy?

No, DOUXO® Mousse will not make the animal greasy. Even if it is over-applied, DOUXO® Mousse will dry. DOUXO® Mousse contains cosmetic ingredients to leave the coat shiny and without any residue. As massage can tangle the hair, we recommend that you brush your pet’s coat once the mousse has dried.

If a cat licks, it is it poisonous?

DOUXO® Mousse does not contain any ingredient that may be harmful if swallowed. However, it is recommended to prevent the animal from licking or grooming just after application to allow time for the product to dry. Otherwise the Mousse will be eliminated and will not act.

To occupy your pet you can walk, play with him or feed him after application. 

Is it safe to apply on pregnant or nursing animals?

DOUXO® Mousse does not contain any ingredient that is contraindicated in pregnant or nursing animals. However, we have not carried out any safety study in pregnant or lactating female, nor nursing animals. 

Can you over apply?

Yes, there is no toxicity. Over applying will result in very wet and sometimes matted hair (for long hair). It won’t be better for your pet’s coat so we recommend that you follow the instructions. It will be better to repeat the applications every 3 days.

Can DOUXO® Mousse be used on cats?

Yes any of the DOUXO® Mousse or other DOUXO®products can be used in cats. It is non-toxic, the pump makes no noise and the product is pleasant to apply since it is massaged through the hair. DOUXO® Mousse is a very-well adaptated alternative to shampoos which can be challenging in cats.

Can I use DOUXO® Mousse in small areas?

Yes, DOUXO® Mousse formulations are very convenient for localized areas where application may be difficult. You can easily apply it between the toes and pads. The product can also be used on the whole body if needed

Does DOUXO® Mousse leave a residue? Do I have to bathe or rinse my dog after?

DOUXO® Mousse leaves no residue and is not sticky. Once dry, you may brush the animal to add shine to your pet's coat. There is no need to wet, rinse or bathe the animal. You don’t need to go in the bathroom. 

DOUXO® Pyo Range

Is it dangerous for the environment?

The antiseptics ingredients, chlorhexidine digluconate and climbazole, are active against bacteria and yeasts but can be toxic for the aquatic environment as are all antiseptic ingredients.

I have an aquarium in my bathroom, is there any risk for my fish?

No, the only risk is if there is product poured in the aquarium

If I rinse my dog in the garden, is there any risk for my vegetable patch?

Care should be taken to not rinse pets near any aquatic area and near vegetables/fruits that are intended for human/animal consumption. You should follow the same behaviour you would do with human antiseptic shampoos or soaps.

Where should I throw away my empty bottle?

It depends on each countries rules; please seek advice from your local authority.

Skin Condition

My dog smells...

Some dog breeds have a stronger « natural » odour than others. Some individuals are also prone to seborrhoea: the surface lipidic film is produced in abundance and gets oxidized. This can lead to rancid odours, a greasy feel and potential skin infections. Your dog should be bathed regularly (once a week or every other week) with DOUXO® Seb shampoo. A detergent shampoo is too aggressive and will lead to rebound seborrhoea, defeating the original purpose. 
If the odor is strong, unusual and has occurred recently, your dog may have a skin condition. It is recommended to consult your veterinarian.

My cat loses its hair

Like every mammal, cats and dogs lose their hair periodically, in Spring and Autumn. However, in our homes where temperatures are more constant, natural cycles tend to disappear and animals shed their hairs all year long. In order to limit shedding, regular brushing and nutritional supplements for the skin can give good results. 
If your animal has excessive hair loss, it may be because of scratching or intense licking. Sometimes, the hair may not regrow because of a disease of the hair follicle. In this case, examination by a veterinarian is recommended. 
Note: even after a skin condition has resolved, a hair can take 20 days to grow!

My dog has dandruff.

Several skin conditions can lead to dandruff: allergy, parasites, endocrine disorders etc…
In order to control the production of dandruff, it is possible to use a medicated shampoo on a regular basis. However, examination by a veterinarian is necessary to determine the cause and help manage dandruff in the long term.